Warranty Policy
Welcome to TGIF Gaming! We are committed to delivering high-quality ergonomic gaming chairs. Below is our comprehensive warranty policy to ensure you enjoy a seamless ownership experience.
Coverage Overview
Our Limited Warranty applies to products purchased directly from our official website, https://tgifgaming.co/. This warranty is extended exclusively to the original purchaser and is non-transferable.
Warranty Periods:
- Parts and Labor: 1 Year
- Core Components (Frame, Mechanisms): 5 Years
The warranty period starts on the date of purchase as indicated on your order confirmation.
What’s Covered?
This warranty covers:
- Defects in Materials or Workmanship: Flaws in construction or materials under normal use.
- Performance Issues: Issues arising from proper assembly and usage as instructed.
If an eligible issue arises within the warranty period, TGIF Gaming may:
- Repair the product with new or refurbished parts.
- Replace the product with an identical or comparable model.
- Offer store credit or a refund (at TGIF Gaming’s discretion).
What’s Not Covered?
This warranty does not cover:
- Commercial Use: Damage from using the product in commercial or industrial environments.
- Cosmetic Issues: Scratches, dents, fabric discoloration, or normal wear and tear.
- External Damage: Damage from accidents, abuse, misuse, or unauthorized modifications.
- Non-TGIF Components: Problems caused by third-party accessories or components.
- Improper Maintenance: Damage due to neglect or failure to follow care instructions.
- Acts of Nature: Natural disasters such as floods, fires, or earthquakes.
How to File a Warranty Claim
If you encounter an issue, follow these steps:
Step 1: Troubleshooting
- Check our troubleshooting guide in the user manual or contact us for quick solutions.
Step 2: Contact TGIF Support
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Email us at admin@tgifgaming.co with the following details:
- Proof of purchase (e.g., order confirmation or receipt).
- A detailed description of the issue.
- Photos or videos clearly showing the problem.
- Your shipping address and original contact details.
Step 3: Wait for a Response
- Our team will assess your claim within 3 business days and propose the most appropriate resolution.
Step 4: Resolution
- Approved claims may result in repair, replacement, or other resolutions.
Important Notes
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Shipping Costs:
- Customers are responsible for shipping products to TGIF Gaming’s service center.
- TGIF Gaming will cover return shipping for approved warranty claims.
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Packaging Requirements:
- Retain the original packaging or use packaging that provides equal protection for return shipping.
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Non-Covered Claims:
- If the issue is not covered under warranty, we will provide repair or replacement options at your expense.
Your Rights
This warranty provides specific legal rights. You may also have other rights depending on your state. For example:
- Some states do not allow limitations on implied warranties or exclusion of incidental damages.
For questions or concerns, contact us at admin@tgifgaming.co or visit https://tgifgaming.co/pages/warranty-policy#.
Thank you for choosing TGIF Gaming!
